{"id":535,"date":"2023-08-24T04:21:30","date_gmt":"2023-08-24T04:21:30","guid":{"rendered":"https:\/\/keystonefinancialsolutions.com.au\/?page_id=535"},"modified":"2023-08-24T04:24:34","modified_gmt":"2023-08-24T04:24:34","slug":"compliments-and-concerns","status":"publish","type":"page","link":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/compliments-and-concerns\/","title":{"rendered":"Compliments and Concerns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"535\" class=\"elementor elementor-535\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44f6aa3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44f6aa3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-95efb68\" data-id=\"95efb68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-62ca249\" data-id=\"62ca249\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59a88ad elementor-widget elementor-widget-spacer\" data-id=\"59a88ad\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 09-08-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-165ee37 elementor-widget elementor-widget-heading\" data-id=\"165ee37\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 09-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Compliments and concerns<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2208c50 elementor-widget elementor-widget-text-editor\" data-id=\"2208c50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 09-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>At Keystone Financial Planning we always work hard to build strong and lasting relationships with our valued customers.\u00a0 By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.<\/p><p>We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.<\/p><p><strong>Compliments<\/strong><\/p><p>Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.<\/p><p>If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.<\/p><p><strong>Concerns<\/strong><\/p><p>If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us.\u00a0 We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.<\/p><p>You can contact us by whichever of the following means best suits you:<\/p><p>&#8216;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 0473022839<\/p><p>+\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Complaints Handling Officer<\/p><p>:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 info@keystonefinancialplanning.com.au<\/p><p>If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.<\/p><p><strong>Need an Update on your complaint<\/strong><\/p><p>If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status.\u00a0 Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.<\/p><p><strong>Resolution<\/strong><\/p><p>We will try to deal with your complaint on the spot.\u00a0 However, if this is not possible, we will write to you to formally acknowledge your complaint within 5 days.\u00a0 We will ensure we treat you fairly and will work to resolve your complaint as soon as possible.\u00a0 In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.<\/p><p>When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.<\/p><p><strong>Taking it further<\/strong><\/p><p>We hope that you will be satisfied with how we deal with your complaint.\u00a0 However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority. You can contact AFCA at:<\/p><p>&#8216;\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 1300 56 55 62 (local call cost)<\/p><p>+\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Australian Financial Complaints Authority<\/p><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 GPO Box 3<\/p><p>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Melbourne\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 VIC\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 3001<\/p><p>:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 www.afca.org.au<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be0f15e elementor-widget elementor-widget-spacer\" data-id=\"be0f15e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-7584de5\" data-id=\"7584de5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Compliments and concerns At Keystone Financial Planning we always work hard to build strong and lasting relationships with our valued customers.\u00a0 By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services. We know there are times when you may wish [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-535","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/wp-json\/wp\/v2\/pages\/535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=535"}],"version-history":[{"count":4,"href":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/wp-json\/wp\/v2\/pages\/535\/revisions"}],"predecessor-version":[{"id":540,"href":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/wp-json\/wp\/v2\/pages\/535\/revisions\/540"}],"wp:attachment":[{"href":"https:\/\/keystonefinancialsolutions.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}